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How it Works & Policies
How it Works & Policies
1. Reservation Policy
We travel throughout the Emerald Coast of Florida. We encourage you to schedule 5 days in advance. During peak season we will do our best to accommodate all appointment requests.
2. Payment Policy
The following forms of payment are accepted and payment is due the day before or morning of appointment before the start of services. You will receive an email with the breakdown of pricing per person and the total due. Please designate one person in the group to pay the total amount due 1 day before the event. Zelle | Venmo | Cash App
Credit/Debit cards are accepted through Pay Pal with a 3.5% processing fee.
3. Gratuity (Tipping) for your therapist(s)
Pricing does not reflect gratuity for the therapist(s). 18% gratuity will be added to the total when the date & time is confirmed. Please keep in mind the physical work involved in mobile spa services: Unloading & carrying equipment, setting up equipment, performing spa services, breaking down and reloading equipment. Therapists can accept an extra cash tip and is always greatly appreciated, but never expected. Thank you!
4. Space & Onsite Location Requirement Policy
A space large enough for the therapist to comfortably walk around the massage table is required. During the hot summer months, therapists must set-up in a cool, inside setting at a comfortable temperature. Therapists CANNOT perform spa services in direct sunlight or outside settings during the summer months due to the dangers of heat stroke or exhaustion . Thank you for your understanding.
5. Practitioners Arrival
Your massage therapist will arrive 15 minutes prior to the appointment time for set-up and consultation of treatment. Your therapist will arrive 20 minutes prior to a Spa Party for set-up. Feel free to be dressed in comfortable clothes or in a robe ready for treatments. All appointments must be confirmed over the phone before therapist arrival. Please be perfume free and smoke-free environment. Thank you!
5. Cancellation Policy
Please cancel at-least 48 hours before the scheduled appointment.
If a group guest(s) cancel any service on the day of or day before the appointment, you will be charged the full amount, including gratuity.
6. Massage To Promote Self-Healing & Wellness Policy
All mobile massage practitioners are licensed & insured massage & bodywork professionals. We provide therapeutic massage & bodywork to promote self-healing, relaxation, & overall-wellness. Any inappropriate gestures, behavior, sexual actions, comments, or disrespect will not be tolerated. The session will be terminated & the client will be responsible for the full amount of service. Client will also be denied future service with Lezlie's Mobile Spa.
7. Medical Concerns Policy
If you are sick or have a contagious or medical condition, please inform the practitioner the day before your appointment to reschedule.