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How it Works & Policies

1. Reservation Policy

We encourage you to schedule your group or spa party 5 days in advance. During peak season we will do our best to accommodate all appointment requests.

2. Payment Policy 

The following forms of payment are accepted and payment is due 2 days before the event. You will receive an email with the breakdown of pricing per person and the total due. Please designate one person in the group to pay the total amount due using:  Zelle | Venmo | Cash App 

Credit/Debit cards are accepted through Pay Pal with a 3.7% processing fee. 

3. Gratuity (Tipping) for your therapist(s)

Pricing does not reflect gratuity for the therapist(s). 18% gratuity will be added to the total when the date & time is confirmed. Please keep in mind the physical work involved in mobile spa services: 

Unloading & carrying equipment, setting up equipment, performing spa services, breaking down and reloading equipment. Therapists can accept an extra cash tip over the 18% and is greatly appreciated, but never expected. Thank you!


4. Space & Onsite Location Requirement Policy

A space large enough for the therapist to comfortably walk around the massage table is required. During the hot summer months, therapists must set-up in a cool, inside setting at a comfortable temperature. Therapists CANNOT perform spa services in direct sunlight or outside settings during the summer months due to the dangers of  heat stroke or exhaustion . Thank you for your understanding.

5. Practitioners Arrival

Your massage therapist will arrive 15 minutes prior to the appointment time for set-up and consultation of treatment. Your therapist will arrive 20 minutes prior to a Spa Party for set-up. Feel free to be dressed in comfortable clothes or in a robe ready for treatments. All events must be finalized by phone to confirm date & time. Please be a perfume free and smoke-free environment. Thank you!

5. Cancellation Policy

Please cancel at-least 48 hours before the scheduled event. 

If  a group or guest(s) cancels any service after the 48 hour policy cancellation, your group will be charged the full amount, including gratuity.

6. Massage To Promote Self-Healing & Wellness Policy

All mobile massage practitioners are licensed & insured massage & bodywork professionals. We provide therapeutic massage & bodywork to promote self-healing, relaxation, & overall-wellness. Any inappropriate gestures, behavior, sexual actions, comments, or disrespect will not be tolerated. The session will be terminated & the client will be responsible for the full amount of service. Client will also be denied future service with Lezlie's Mobile Spa. 

7. Medical Concerns Policy

If you are sick or have a contagious or medical condition, please inform the practitioner the day before your appointment to reschedule.